Terms & conditions

From Screen to Streets – a unique collaboration between Netflix and SANDEMANs NEW Europe

The From Screen to Streets Tours are operated by SANDEMANs NEW Europe with permission from Netflix. Netflix assumes no responsibility for the operation of the tour and attendees hereby release Netflix from any claims relating to any loss or damage connected with or resulting from from attendees’ participation in the tour. Any personal information collected from attendees in connection with the tour is handled as specified in our Privacy Policy and is not shared with or processed by Netflix

Free Tours are intended for the enjoyment of small groups, and individual travelers. There is no upfront cost to access the tour. It is very strongly recommended to book a place at least 30 minutes before the tour starts. Group bookings are limited to 5 persons per group.

Individuals presenting themselves at the start point without booking are not subject to any charge and places are allocated on a first-come- first-served basis.

Pre-booking gives you priority onto the tour over guests with no reservation in the rare case a tour is oversubscribed and saves you from waiting in line upon presenting yourself before the tour to a SANDEMANs NEW Europe employee or guide. However, we do require that you do so no later than 15 minutes before the start of the tour, after which point we reserve the right to allocate your place to somebody else. This is in the interests of fairness to all those wishing to participate on the tour, as well as to ensure their punctual start.

Free Tours Cancellations

If you’d wish to cancel an existing Free Tour booking, please email us at netflix@neweuropetours.eu.

PARTICIPATION

Participation in a SANDEMANs NEW Europe tour is strictly voluntary, and both the freelance guides we work with as well as employed SANDEMANs NEW Europe staff members reserve the right to deny participation to anybody for any reason at any time.

As in all human endeavors, there is a level of risk. We do our best to keep the risk to a minimum. SANDEMANs NEW Europe, its contractors, parent and subsidiary companies, partners and employees assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property.

EMERGENCY CONTACT

The contact for all inquiries is that of our Head Office in Berlin. You may reach us during office hours, (Mon-Fri 9am – 6pm CET) and usually during weekends on +44 7447293760.